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Virtual Health visits are available 24/7

Virtual Health gives you access to a board-certified doctor any time of the day or night, seven days a week. You can talk to the doctor by using your smartphone, computer or tablet. When you cannot get out to see your primary care doctor, you don’t need to postpone expert medical care. Virtual Health is available anywhere you are. You can see a doctor right away or schedule your appointment for a time that works for you. Your average wait time will be less than 10 minutes.

What kind of treatment does Virtual Health cover?

Virtual Health addresses nonemergency medical conditions such as allergies, common cold, constipation, cough, diarrhea, ear problems, fever, flu, headache, insect bites, nausea, pink eye, rash, respiratory problems, sore throat, urinary problems, vomiting and more.

How does Virtual Health work?

Accessing Virtual Health is easy. No advance appointment is necessary. Just follow these five steps to request a visit:

  • Activate your Virtual Health account at Once signed in follow the prompts to create your Virtual Health username, password and security question.
  • Select a doctor from the large network of state-licensed, board-certified physicians.
  • Begin your Virtual Health visit. Arkansas law requires your first visit to be a video call then after that it’s not required.

When is Virtual Health right for me?

Any time you cannot see your primary care doctor, board-certified and state-licensed doctors are available. With an average of 15+ years of experience, Virtual Health doctors are friendly, caring, compassionate and are experts in conducting virtual medical consultations. Virtual-supported care can take many forms. A few examples include:

  • Screening for symptoms of COVID-19
  • Monitoring clinical signs of certain medical conditions (weight, blood pressure and blood sugar to better manage chronic illnesses such as heart failure, diabetes, hypertension and chronic obstructive pulmonary disease)
  • Coaching and support for managing chronic health conditions, including weight management and nutrition counseling
  • Case management
  • Follow-up visits after hospitalization

When is Virtual Health NOT right for me?

If you have trauma, a serious accident, a broken bone, excessive bleeding, dangerously high fever, a bad burn, symptoms of a heart attack or stroke, call 911 or have someone get you to a hospital emergency room as soon as possible.

Will I need any special equipment for my Virtual Health visit?

A Virtual Health visit ideally is a live, audio and visual interaction between you and a doctor. You will need a computer with a camera, a smartphone or tablet. You will also need a high-speed internet connection. Your connection should be strong enough to stream video, but it does not have to be the highest quality or speed available. If you can stream movies through your Wi-Fi connection, you will be fine on your Virtual Health visit. If you do not have the technology, you can still use your phone.

What should I do to prepare for my visit?

These seven steps will help you make the most out of your Virtual Health visit:

  1. Find a quiet, private, distraction-free place for your visit.
  2. Turn your audio up and make sure your physician will be able to hear you.
  3. Test your connection before your visit.
  4. Make sure you downloaded the appropriate app on your computer, smartphone or tablet.
  5. Make sure your camera setting is at eye level and centered
  6. Adjust your lighting. Make sure any windows are behind your device and not behind you.
  7. Do not eat or drink anything during your visit.
  8. Keep a pen and paper handy to take notes.

What else do I need?

It might be helpful to have a family member join the call with you to take notes or raise concerns with the doctor in case you forget something. You will also want to have a list of your current medications handy – both prescribed and over the counter. It can be helpful if you can take vitals such as temperature, blood pressure and pulse rate. Your doctor will want to know those results.

Is my personal health information safe?

Your personal healthcare information is always safe and secure whenever you have a Virtual Health visit. Every healthcare organization protects all the details related to you, and virtual health is no different.

We want you to feel better soon. Register or sign in to Virtual Health today.