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Keeping you healthy virtually

A smart healthcare customer does not delay care when they need it. A Virtual Health visit can ensure you receive real-time care. You can see a board-certified doctor from the comfort of your home any time.

Do you have a healthcare problem that concerns you?

Don’t delay care for any of these reasons:

  • You can’t take the time off to drive to see a specialist
  • The wait time to see a specialist is many months away
  • You’re not comfortable sitting in a waiting room during the pandemic
  • You’re afraid of having to go for care outside your community
  • You need to talk to a doctor after hours or on weekends
  • You’re away from home

Virtual Health is available to you 24/7, 365 days a year. You can receive medical help any time, from anywhere.

Steps for accessing Virtual Health

  1. Make sure you are registered for My Blueprint. If you are not, getting registered is easy. If you are already registered, just sign in to get started.
  2. Check your health plan to see if Virtual Health is available to you.
  3. Activate your Virtual Health account. Once you’ve signed in to My Blueprint, follow the prompts to create your Virtual Health username, password and security question.
  4. Select a doctor from a large network of state-licensed, board-certified physicians and pediatricians.
  5. Begin your Virtual Health visit. Arkansas law requires your first visit to be a video call.

When is Virtual Health right for you?

Virtual care can take many forms. Some examples are:

  • Screening for symptoms of COVID-19
  • Monitoring clinical signs of certain medical conditions (weight, blood pressure and blood sugar to better manage chronic illnesses such as heart failure, diabetes, hypertension and chronic obstructive pulmonary disease)
  • Coaching and support for managing chronic health conditions, including weight management and nutrition counseling
  • Case management
  • Follow-up after hospitalization
  • Mental health support

When is Virtual Health not right for you?

If you have trauma, a serious accident, a broken bone, excessive bleeding, dangerously high fever, a bad burn, symptoms of a heart attack or stroke, call 911 or have someone get you to a hospital emergency room as soon as possible.

What kind of treatment does Virtual Health cover?

Virtual Health addresses nonemergency medical conditions such as allergies, common cold, constipation, cough, diarrhea, ear problems, fever, flu, headache, insect bites, nausea, pink eye, rash, respiratory problems, sore throat, urinary problems, vomiting and more.

You can also access nonemergency care for health conditions such as addictions, anxiety, depression, bipolar disorders, eating disorders, LGBTQ support, grief and loss, relationship issues, men’s issues, panic disorders, stress management, trauma and PTSD, women’s issues and others. Check your virtual benefits to see if behavioral health is included.

What else do you need to know about Virtual Health?

Virtual Health allows anyone covered under your health plan to see a doctor after hours or away from home. Your average wait time will be less than 10 minutes. You will be able to choose from many state-licensed, board-certified physicians and pediatricians. Have your personal health information handy (conditions you have and medications you take). Be prepared to pay a copayment, coinsurance or deductible amount, if your health plan requires it.

Do you have a primary care provider?

A primary care provider (PCP) can help you manage day-to-day health needs. Having an established relationship with a PCP is important. Your PCP will be your partner for helping you stay healthy and keeping medical costs down. In addition to treating you when you are sick, your PCP will keep your medical history, make sure your vaccines are up-to-date, and monitor your health.